Dear Patient or Visitor,
Welcome to Özel Koru Hastanesi. We are here to protect your health and provide the best possible service. This text has been prepared to provide you with detailed information regarding your inpatient admission process.
Hospital Entrance:
• You may receive guidance from the reception or security staff at the hospital entrance.
Inpatient Admission Procedures:
• For surgical procedures, please apply to the inpatient admission unit 2 hours before your scheduled surgery time.
• You must arrive at least 8 hours fasting, without consuming any food or water.
• You can complete your admission and discharge procedures at the inpatient admission department on the 1st floor.
• During the admission process, you will be asked to sign hospital forms (such as the Patient Admission Form, General Information and Consent Form).
• For patients who have been provided with payment information during admission, payments are collected at the time of admission. (cash, credit card, EFT), (cash max 30,000 TL).
• Payments for our institutional member patients or patients of guest physicians are collected at the time of discharge. (cash, credit card, EFT), (cash max 30,000 TL).
• Once your admission procedures are completed, you will be directed to your assigned room accompanied by our attendant guides.
• It is appropriate to be accompanied by an attendant when coming for the inpatient admission process.
Rooms and Services:
• We offer single private rooms, Connect rooms, Suites, and King Suites.
• Our rooms are equipped with a television, telephone, refrigerator, sink, electric kettle, 1.5 liters of water, bed linen set, pillows, and an attendant chair. Additionally, there is a nurse call button in every room.
• Wireless internet (Wi-Fi) access is available in our rooms.
Visitor Information:
• Visitors are not accepted outside the hours of 09:00 - 22:00.
• It is important to behave in a way that does not disturb patients during visits.
Intensive Care Visits:
• Visiting hours and rules may vary in Intensive Care units. Please inquire about the visiting hours and rules for these units in advance.
Smoking and Passive Smoking:
• Smoking is strictly prohibited inside the hospital.
• Passive smoking is exposure to the effects of tobacco smoke, and our hospital places great importance on preventing this. If smoking occurs in our hospital, the fire alarm system will be triggered.
Patient Rights:
Our patients' rights are important to us. To ensure you benefit from the healthcare services provided in the best way possible, the following rights are respected:
1. Respect for Privacy
2. Not Being Subjected to Medical Intervention Without Consent
3. Confidentiality of Information
Please pay attention to this information to make the best use of our healthcare services.
We wish you a good day.
This document provides a detailed guide for patients and visitors receiving treatment at Özel Koru Hastanesi, ensuring order within the hospital and enabling them to benefit from healthcare services in the best possible way.
SURGICAL PREPARATION PROCESSES
1. Preoperative Assessment: Before the surgery, the patient will undergo an assessment by their doctor or surgeon. During this evaluation process, the patient's general health status will be assessed, surgical risks will be discussed, and additional tests may be requested if necessary.
2. Hospital Stay Process: You will be informed about how long you need to stay in the hospital before the surgery. You must prepare in accordance with hospital rules and procedures before the planned surgery.
3. Fasting and Fluid Intake: You may need to fast for a certain period before the surgery. Generally, it is requested to avoid eating and drinking at least 6 to 8 hours before the surgery. This helps reduce the risk of aspiration of stomach contents during surgery.
4. Medication Use: Contact your doctor and learn which medications you should or should not take before the surgery. Some medications must be discontinued before surgery.
5. Personal Hygiene: It is important to shower and wear clean clothes before the surgery. Additionally, the surgical site must be kept clean and free from infection.
6. Attendant Arrangements: In some cases, the patient may need an attendant until they are discharged home after surgery. Arrangements for this should be made in advance.
7. Preoperative Information: Your doctor will provide you with detailed information about the surgical process, risks, and outcomes. Listen to this information carefully and ask clearly if you have any questions.
8. Mental and Emotional Preparation: It is natural to experience anxiety, fear, or stress before surgery. Create a support system to share these feelings and relax. If necessary, you can request psychological support services from your doctor or hospital staff.
Following these steps will help the surgical process proceed more smoothly and safely. However, the necessary preparations may vary for each patient and each surgery, so it is important to follow your doctor's recommendations.
INFORMATION REGARDING PROVISION PROCEDURES
1. Doctor Examination and Diagnosis: When surgery is required due to a specific health problem, the patient first consults a doctor. The doctor examines the patient, may request necessary tests, and makes a diagnosis.
2. Discussion of Treatment Options: The doctor explains the available treatment options and the necessity of surgery to the patient. It is important for the patient to be informed about the risks, benefits, and outcomes of the surgery.
3. Review of Insurance Information: The patient's insurance coverage and policy are reviewed. It is determined whether the surgery will be covered by insurance and which treatment options are within the scope.
4. Pre-authorization Application: The patient consultant submits a pre-authorization application to the insurance company for the surgery. This application usually includes the type of surgery, the reason, the planned date, and the doctor's report.
5. Insurance Company Evaluation: The insurance company reviews the application and evaluates whether the surgery meets medical necessity criteria. Medical justifications and documents for the surgery may be requested.
6. Approval or Denial Decision: After evaluating the application, the insurance company makes a decision to approve or deny the surgery. In case of approval, it is stated that the surgery will be covered by insurance under certain conditions. In case of denial, information is provided regarding the reasons and the appeal process.
7. Preparation of Necessary Documents: Once approval is obtained, the necessary documents are prepared and signed between the hospital and the insurance company. These documents include the date of the surgery, costs, and the amount to be covered by the insurance company.
8. Performance of Surgery: After approval is obtained, the surgery is performed on the planned date, and the patient's treatment begins.
These steps generally reflect the process followed to obtain approval for surgery from an insurance company. However, each insurance company and policy may have different rules and requirements, so patients and healthcare providers should contact the insurance company directly to obtain specific information.