Medical Disclaimer

Medical Disclaimer

Last updated: September 2026

This Medical Disclaimer ("Disclaimer") applies to all content published on this website, koruhospital.com (the "Website"), operated by Koru Health Group ("we", "us" or "our"), with its registered address at Kizilirmak Mah. 1450. Sokak No:13, Cukurambar, Cankaya/Ankara, Türkiye. References in this Disclaimer to the "Hospital" mean the hospital facility or facilities operated by Koru Health Group and described on the Website (including Koru Ankara Hospital). This Disclaimer applies to every page, article, treatment description, physician profile, frequently asked question, diagnostic information page, image, video, downloadable document and any other material made available on the Website, in any language version.

Please read this Disclaimer carefully before using the Website. This Disclaimer is an information notice: it describes the nature and the limits of the content published on the Website and it does not impose contractual obligations on you. The use of the Website is governed by our Terms of Use, and this Disclaimer should be read together with them. Our Privacy Policy and Cookie Policy are separate information notices that explain how personal data and cookies are handled; they are not contracts and are not "accepted" by browsing the Website — where the law requires consent (for example, for the processing of health data you submit through forms, or for non-essential cookies), that consent is collected separately through the relevant form or the cookie banner.

1. At a Glance

The table below summarises the key principles of this Disclaimer. The summary is provided for convenience only; the full text of each section prevails.

2. Informational Purposes Only – Not Medical Advice

All content on the Website is provided for general informational and educational purposes only. It is intended to help visitors gain a general understanding of health topics, medical conditions, diagnostic procedures and treatment options, and to introduce the services offered by the Hospital.

Website content does not constitute, and must never be treated as:

• medical advice, professional healthcare advice or clinical guidance of any kind;
• a medical diagnosis, or a tool for self-diagnosis;
• a recommendation, prescription or endorsement of any specific treatment, medication, procedure, test, physician, product or opinion;
• a substitute for a face-to-face (or, where clinically appropriate, telemedicine) consultation, examination, diagnosis or treatment by a licensed physician or other qualified healthcare professional.

Every individual's medical situation is unique. Information that is accurate and appropriate in general terms may be inaccurate, incomplete or even harmful when applied to a specific person's condition. Only a licensed healthcare professional who has personally evaluated you — including your medical history, examination findings and test results — can provide advice, diagnosis or treatment suited to your circumstances.

3. No Doctor–Patient Relationship

Your access to or use of the Website does not create a doctor–patient relationship, a hospital–patient relationship, or any other professional or contractual healthcare relationship between you and Koru Health Group, the Hospital, or their physicians, employees or other healthcare professionals.

In particular, no doctor–patient relationship is established by:

• reading, viewing or downloading any content on the Website;
• submitting a contact form, appointment request form, information request form or second-opinion request form;
• sending an e-mail or message to the Hospital or communicating with our international patient coordinators;
• receiving a preliminary, non-binding assessment, indicative treatment plan or cost estimate prepared on the basis of information or medical records you send to us before admission.

A treatment relationship with the Hospital is established only through the Hospital's formal patient admission process, which includes registration, clinical evaluation by a licensed physician and, where required, your written informed consent in accordance with applicable law. Any preliminary evaluations or estimates provided remotely are indicative only and are subject to change following an in-person clinical examination.

4. Do Not Disregard or Delay Professional Medical Advice

Never disregard, avoid or delay obtaining medical advice from a licensed physician or other qualified healthcare professional because of something you have read on the Website.

You should not, on the basis of Website content alone:

• start any new treatment, medication, supplement or therapy;
• change the dose, schedule or manner of any existing treatment or medication;
• stop, interrupt or postpone any treatment, medication or follow-up care prescribed by your physician;
• ignore symptoms or postpone seeking medical care.

If you have any questions or concerns about a medical condition, symptoms, a diagnosis or a treatment, always consult a licensed physician. If you are considering treatment at our Hospital or elsewhere, discuss your options, the expected benefits and the potential risks and complications with a qualified physician before making any decision.

5. Medical Emergencies

The Website is not intended for use in medical emergencies and does not provide emergency healthcare services. The Website, its contact forms and its e-mail addresses are not monitored continuously and must not be used to communicate urgent medical situations.

If you believe that you or another person is experiencing a medical emergency:

• call your local emergency number immediately — 112 in Türkiye and throughout the European Union, 911 in the United States and Canada, or the emergency number applicable in your country; or
• go to the nearest hospital emergency department without delay.

Do not rely on information from the Website, or wait for a response to an online enquiry, in any situation that may require urgent medical attention.

6. No Guarantee of Treatment Results

Medical and surgical outcomes depend on many factors, including the patient's age, general health, medical history, anatomy, lifestyle, adherence to pre- and post-treatment instructions, and the nature and stage of the underlying condition. For these reasons, treatment results vary from person to person, and no specific result can ever be guaranteed.

Accordingly:

• descriptions of treatments, technologies and techniques on the Website explain what a procedure involves in general terms; they are not a promise that any procedure will achieve a particular outcome in your case;
• any before-and-after images, case descriptions, patient experiences or testimonials that may appear on the Website reflect individual experiences only and are not representative of, or a guarantee of, the results any other patient may achieve;
• any statistics, success rates or scientific findings referenced on the Website are general data drawn from published sources or institutional experience; they do not predict individual outcomes;
• all medical and surgical procedures carry risks, potential complications and the possibility of unsatisfactory results. These will be explained to you individually by your treating physician as part of the informed consent process before any treatment.

7. Accuracy, Completeness and Currency of Information

We make reasonable efforts to ensure that the medical information published on the Website is prepared or reviewed with appropriate care and is accurate as of its date of publication or last revision. However, medical knowledge, clinical guidelines, technologies and regulatory requirements evolve continuously.

Therefore:

• content on the Website may not reflect the most recent medical research, guidelines or practices at the time you read it;
• we do not warrant or represent that any content is accurate, complete, current, or free from errors or omissions;
• the availability of specific treatments, technologies, physicians or services described on the Website may change without notice;
• content on the Website may be updated, corrected or removed at any time without prior notice.

Where a publication or revision date is displayed on a page, the information should be understood as current only as of that date.

8. Online Communications and Submitted Information

Information you submit through Website forms or by e-mail (for example, symptom descriptions, medical reports or imaging you send for a preliminary assessment) is used to respond to your enquiry and, where relevant, to prepare a non-binding preliminary evaluation. Such communications:

• do not form part of an official medical record unless and until you are admitted as a patient of the Hospital and the information is incorporated into your patient file in accordance with applicable law;
• do not replace a clinical consultation and are not a diagnosis;
• should never include urgent medical matters (see Section 5).

Health data you voluntarily submit through forms or by e-mail is processed only on the basis of your explicit consent (Article 9(2)(a) GDPR and Article 6 of the Turkish Data Protection Law No. 6698), which is collected through the relevant form before submission. For full information on how your personal data, including health data, is processed and protected — including the purposes and legal bases of processing, recipients, retention periods, international data transfers, our EU representative, and your rights (including the right to withdraw consent and to lodge a complaint with your EU supervisory authority or the Turkish Personal Data Protection Board) — please see our Privacy Policy.

9. Third-Party Links and References

The Website may contain links to third-party websites, and articles on the Website may cite external scientific publications, guidelines or other reference sources. These links and references are provided solely for your convenience and for transparency about the sources used.

• We do not control third-party websites and are not responsible for their content, accuracy, currency, legality, privacy practices or availability.
• A link to or citation of a third-party source does not imply our endorsement of that source, its operators or its content.
• Your access to and use of third-party websites is at your own risk and subject to the terms and policies of those websites.

10. Translations

The Website is published in multiple languages for the convenience of international visitors. We take care to ensure the quality of translations; however, in the event of any discrepancy, ambiguity or difference in meaning between language versions of medical content, no language version constitutes medical advice, and the general principles of this Disclaimer apply equally to all versions. If any provision of this Disclaimer or the Terms of Use differs between language versions, the Turkish version shall prevail to the extent permitted by applicable law.

11. Your Responsibility as an International Patient

If you are considering travelling to Türkiye for medical treatment, we encourage you to:

• conduct your own research and satisfy yourself regarding the suitability of any hospital, physician or treatment for your needs;
• consult your local physician before travelling, particularly regarding your fitness to travel and any continuing care you may require after returning home;
• ask our physicians, during your consultation, about the benefits, risks, alternatives and expected recovery process of any proposed treatment, and make your decision only after this informed consent discussion;
• verify the terms of your travel and health insurance coverage in relation to treatment abroad.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Koru Health Group, the Hospital, and their respective owners, directors, physicians, employees, agents and contractors shall not be liable for any direct, indirect, incidental, consequential or other loss or damage of any kind arising out of or in connection with:

• your access to, use of, or inability to use the Website;
• your reliance on any content published on the Website;
• any decision made or action taken (or not taken) on the basis of Website content, including decisions to start, change, delay or forgo medical care;
• any errors, omissions or inaccuracies in Website content, or any content that has become outdated;
• the content or practices of third-party websites linked from the Website.

Nothing in this Disclaimer excludes or limits our liability for death or personal injury caused by our negligence, gross negligence or willful misconduct, or any other liability that cannot be excluded or limited under applicable mandatory law. This includes, where applicable, liability arising from healthcare services actually provided to admitted patients, which is governed by the applicable legislation of the Republic of Türkiye and the specific agreements and informed consent documents relating to those services.

If you are acting as a consumer, this Section does not affect the mandatory statutory rights you enjoy under the consumer protection legislation of the Republic of Türkiye or, where applicable, under the mandatory consumer protection laws of your country of habitual residence. Those rights remain fully unaffected by this Disclaimer.

13. Changes to This Disclaimer

We may amend or update this Disclaimer at any time to reflect changes in our services, legal requirements or best practices. The updated version will be published on this page with a revised "Last updated" date and applies from the moment of publication. Because this Disclaimer is an information notice rather than a contract, no further action is required from you; the version published on this page at the time of your visit is the version that applies to that visit. We nevertheless encourage you to review this page periodically so that you remain informed about the nature and limits of the content on the Website.

14. Governing Law

This Disclaimer and any dispute arising out of or in connection with the Website are governed by the laws of the Republic of Türkiye, as further set out in our Terms of Use. The courts and enforcement offices designated in the Terms of Use shall have jurisdiction, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

15. Contact

If you have any questions about this Disclaimer, please contact us:

• Operator: Koru Health Group (operating koruhospital.com)
• Full trade name / MERSIS number: [TO BE COMPLETED BY HOSPITAL]
• Registered address: Kizilirmak Mah. 1450. Sokak No:13, Cukurambar, Cankaya/Ankara, Türkiye
• E-mail: [email protected] (central contact address of Koru Health Group)
• Phone: [TO BE COMPLETED BY HOSPITAL]

This document is a general template prepared for informational purposes and does not constitute legal advice. It should be reviewed and approved by Koru Health Group's legal counsel before publication.