Terms of Use

Terms of Use

Last updated: September 2026

Welcome to koruhospital.com, the official international website of Koru Health Group (the "Website"). These Terms of Use (the "Terms") govern your access to and use of this Website, including all pages, content, information, tools, forms and services made available through it. Please read these Terms carefully before using the Website.

By accessing, browsing or using this Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with these Terms, please do not use the Website.

Privacy Policy and Cookie Policy are information notices, not contract terms. Our Privacy Policy and Cookie Policy are published on this Website to explain transparently how we process personal data and how we use cookies. They are provided for your information only: they are not contractual terms, they are not incorporated into these Terms by reference, and your use of the Website does not constitute acceptance of, or consent under, those notices. Where the processing of your personal data (including health data) or the placement of non-essential cookies requires your consent under applicable law, that consent is requested and collected separately — for example, through dedicated consent checkboxes on our online forms or through the cookie consent banner — and you may withdraw it at any time as described in the relevant notice.

1. Who We Are

This Website (koruhospital.com) is operated by:

• Operator: Koru Health Group
• Registered commercial title: [TO BE COMPLETED BY HOSPITAL: full registered trade name]
• Registered address: Kizilirmak Mah. 1450. Sokak No:13, Cukurambar, Cankaya/Ankara, Türkiye
• E-mail: [email protected] (central contact address of Koru Health Group)
• Trade registry / MERSİS number: [TO BE COMPLETED BY HOSPITAL]

References in these Terms to "Koru Health Group", "the Group", "we", "us" or "our" mean the operator identified above. References to "the Hospital" or "our hospitals" mean the hospital facilities operated under the Koru brand (such as Koru Ankara Hospital) at which medical services are provided. References to "you" or "your" mean any person accessing or using the Website, whether as a current patient, prospective patient, companion, caregiver or general visitor.

2. Key Points at a Glance

The following table summarises some of the most important points in these Terms. It is provided for convenience only; the full Terms below are what legally apply.

3. Informational Purposes Only — Not Medical Advice

All content published on this Website — including but not limited to texts, articles, blog posts, frequently asked questions, descriptions of medical departments, procedures and technologies, physician profiles, health guides, images, illustrations, videos and downloadable materials (collectively, the "Content") — is provided for general informational and educational purposes only.

The Content:

• is not medical advice, diagnosis, treatment or a professional healthcare opinion;
• is not a substitute for consultation, examination, diagnosis or treatment by a licensed physician or other qualified healthcare professional;
• must not be used to diagnose or treat any health condition, to self-medicate, or to start, change or stop any medication, therapy or treatment plan;
• may not reflect the most recent medical research, clinical guidelines or regulatory developments at any given time.

Always seek the advice of a licensed physician or other qualified healthcare provider with any questions you may have regarding a medical condition, symptoms, treatment options or medication. Never disregard professional medical advice, or delay seeking it, because of something you have read on this Website.

4. No Doctor–Patient Relationship

Your access to or use of this Website — including reading Content, sending an e-mail, completing a contact or appointment request form, requesting a quotation or cost estimate, submitting medical documents for a preliminary remote review, or participating in any online pre-assessment offered through the Website — does not create a doctor–patient, hospital–patient, treatment or any other professional relationship between you and Koru Health Group, the hospitals operated under the Koru brand, or any of their physicians, employees or affiliates.

A treatment relationship with Koru Health Group or any of its hospitals is established only through the relevant hospital's formal patient admission process, which includes, where applicable, in-person or duly conducted remote clinical evaluation, verification of your medical records, and your signature of the relevant admission documents and informed consent forms in accordance with applicable law.

Any preliminary opinion, indicative treatment plan or indicative price estimate provided in response to information or documents you submit online is non-binding, is based solely on the information you provided, and remains subject to change following a full clinical evaluation.

5. Medical Emergencies

This Website does not provide emergency medical services and is not monitored continuously. Do not use this Website, its contact forms or e-mail addresses to communicate urgent or emergency medical situations.

If you think you may have a medical emergency, call your local emergency number immediately (112 in Türkiye and throughout the European Union) or go to the nearest emergency department.

6. No Guarantee of Treatment Outcomes

Medicine is not an exact science, and the outcome of any medical procedure or treatment depends on many factors, including the patient's individual condition, medical history, anatomy, lifestyle and adherence to medical guidance. Accordingly:

• Nothing on this Website constitutes a promise, warranty or guarantee of any particular medical result or outcome.
• Descriptions of procedures, success rates, statistics, testimonials, patient stories and any before-and-after visuals that may appear on the Website are illustrative only, reflect individual experiences or aggregated historical data, and must not be interpreted as a representation that you will achieve the same or similar results.
• Estimated treatment durations, recovery times and costs published or communicated via the Website are indicative only and may vary after clinical evaluation.

7. Accuracy, Completeness and Currency of Content

We make reasonable efforts to ensure that the Content is accurate, complete and up to date, and Content of a medical nature is prepared with the involvement of, or reviewed by, healthcare professionals where appropriate. However, medical knowledge, technologies, personnel, services, prices and legal requirements change over time. Therefore, to the fullest extent permitted by applicable law:

• the Website and the Content are provided on an "as is" and "as available" basis;
• we make no representation or warranty, express or implied, as to the accuracy, completeness, reliability, timeliness or fitness for a particular purpose of the Content;
• we may add to, modify, or remove any Content, service, feature or functionality of the Website at any time without prior notice;
• we do not warrant that the Website will operate uninterrupted, error-free or free of viruses or other harmful components, although we apply commercially reasonable security measures.

Nothing in this section limits or excludes any warranty or right that cannot be limited or excluded under applicable law.

8. Your Own Research and Decision-Making Responsibility

Choosing a hospital, physician, treatment or destination for medical care — particularly when travelling internationally for treatment — is an important personal decision. You are responsible for:

• conducting your own research and making your own inquiries before making any healthcare decision;
• consulting a qualified healthcare professional, including where appropriate your local treating physician, before deciding to travel for or undergo any treatment;
• providing truthful, accurate and complete information about your health when communicating with us;
• reviewing and understanding the informed consent documentation that will be provided to you before any procedure, and asking questions until you are satisfied that you understand the risks, benefits and alternatives.

9. Online Communications and Forms

The Website may allow you to contact us by e-mail or through online forms (for example, appointment requests, international patient inquiries or second-opinion requests). You acknowledge and agree that:

• information submitted through the Website or by e-mail does not form part of your official medical record unless and until it is verified and incorporated into your record through the Hospital's admission procedures;
• online communications are not a secure channel for urgent matters and may not be read immediately; response times are not guaranteed;
• although forms on this Website are transmitted using encryption (SSL/TLS) and personal data is processed in accordance with our Privacy Policy, no method of transmission over the internet is completely secure, and you submit information at your own discretion;
• you should not submit sensitive health information on behalf of another person unless you are legally authorised to do so;
• you must not submit content that is unlawful, defamatory, misleading, infringing, or that contains viruses or other harmful code.

For details on how we process personal data submitted through the Website, including health data, international data transfers and your rights under the Turkish Personal Data Protection Law (KVKK) and the EU General Data Protection Regulation (GDPR), please see our Privacy Policy.

10. Third-Party Websites and Content

The Website may contain links to third-party websites, resources, social media platforms or embedded third-party content (such as maps or videos). Such links are provided for your convenience only. We do not control, endorse, monitor or assume any responsibility for the content, products, services, privacy practices or terms of use of any third-party website or resource. Accessing any third-party website is at your own risk, and we encourage you to review the terms and privacy policies of every website you visit.

The inclusion of a link on this Website does not imply any affiliation, partnership, sponsorship or endorsement between Koru Health Group and the operator of the linked website unless expressly stated.

11. Intellectual Property

Unless otherwise indicated, the Website and all Content — including texts, articles, medical information pages, graphics, logos, trademarks, trade names, photographs, illustrations, videos, page designs, layout, software and databases — are owned by or licensed to Koru Health Group and are protected by Turkish and international intellectual property laws, including copyright and trademark law.

You are granted a limited, non-exclusive, non-transferable and revocable right to access the Website and to view, download or print Content solely for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. Except as expressly permitted above or by mandatory law, you may not, without our prior written consent:

• copy, reproduce, republish, upload, post, distribute, transmit, translate, adapt, modify or create derivative works from any part of the Website or the Content;
• use any Content for commercial purposes, including on other websites, in publications or in advertising;
• use the Group's or its hospitals' names, logos or trademarks (including the "Koru" brand and hospital names such as "Koru Ankara Hospital") in any manner, including in metatags, hidden text or as part of another trade name or domain name;
• frame, mirror or scrape the Website, or use robots, spiders or other automated means to access, harvest or index the Website or the Content, except for standard search-engine indexing;
• remove, alter or obscure any copyright, trademark or other proprietary notice.

Requests for permission to use Content may be sent to [email protected].

12. Acceptable Use

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Website by, any third party. In particular, you must not:

• use the Website in any way that violates applicable laws or regulations;
• attempt to gain unauthorised access to the Website, its servers, databases or any connected system, or probe, scan or test their vulnerability;
• introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material;
• interfere with or disrupt the operation of the Website, including through denial-of-service attacks or excessive automated requests;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity, when communicating with us;
• submit false, fraudulent or misleading inquiries or appointment requests.

We reserve the right to restrict, suspend or terminate your access to the Website, without prior notice, if we reasonably believe that you have breached these Terms, and to take any legal action we consider appropriate.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Koru Health Group, its hospitals, shareholders, directors, physicians, employees, agents and affiliates shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with:

• your access to, use of, or inability to access or use the Website;
• any reliance placed on the Content, or any errors, inaccuracies, omissions or outdated information in the Content;
• any decision made or action taken (including travel arrangements or healthcare decisions) on the basis of the Content, without independent professional medical advice;
• any third-party websites, content or services linked to or from the Website;
• any interruption, suspension, technical failure, virus or other harmful component affecting the Website, or any unauthorised access to or alteration of your transmissions.

Important — your statutory rights. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for gross negligence or wilful misconduct, or for fraud or fraudulent misrepresentation, and the exclusions and limitations set out above expressly do not apply to any such liability. Nothing in these Terms affects any mandatory statutory rights you have under applicable consumer protection legislation, including the consumer protection laws of the country in which you habitually reside; those rights remain unaffected in full. These Terms concern the use of the Website only; they do not limit or modify in any way the legal and professional responsibilities of Koru Health Group and its hospitals in respect of medical services actually provided to admitted patients under the applicable treatment agreements, healthcare legislation and rules of medical liability.

14. Indemnification

To the extent permitted by applicable law, and except where you use the Website as a consumer for private purposes, you agree to indemnify and hold harmless Koru Health Group, its hospitals and their directors, physicians, employees and agents from and against any claims, liabilities, damages, losses and reasonable expenses (including reasonable legal fees) arising out of your breach of these Terms or your unlawful use of the Website.

15. Changes to These Terms and to the Website

We may revise these Terms at any time, for example to reflect changes in the law, in our services or in the functioning of the Website. The revised version will be published on this page with an updated "Last updated" date and takes effect upon publication, except where applicable law requires additional notice. Material changes may additionally be highlighted on the Website for a reasonable period.

Please check this page periodically. Your continued use of the Website after the publication of revised Terms constitutes your acceptance of those revisions. If you do not agree with the revised Terms, you must stop using the Website.

We may also change, suspend or discontinue the Website or any part of it at any time without liability, subject to applicable law.

16. Severability, No Waiver and Entire Agreement

• Severability: If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent court or authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if that is not possible, severed, and the remaining provisions shall continue in full force and effect.
• No waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Entire agreement: These Terms constitute the entire agreement between you and Koru Health Group regarding your use of the Website. The Privacy Policy and the Cookie Policy are information notices published for transparency purposes; they do not form part of this agreement, are not incorporated into these Terms as accepted contractual obligations, and any consent they describe is collected separately as explained above. These Terms do not govern the provision of medical services, which is subject to separate admission, treatment and informed consent documentation.

17. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Website (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict-of-law rules.

The courts and enforcement offices of Ankara, Türkiye shall have jurisdiction over any such dispute, to the extent permitted by applicable law.

If you are a consumer habitually resident in the European Union, the European Economic Area, the United Kingdom or another jurisdiction whose laws grant you non-waivable consumer protections, nothing in this section deprives you of the protection afforded to you by provisions of the law of your country of habitual residence that cannot be derogated from by agreement, nor of any right you may have under applicable law to bring proceedings before the courts of your place of residence. Consumers resident in Türkiye may also apply to the Consumer Arbitration Committees and Consumer Courts within the monetary limits set by Turkish consumer protection legislation.

18. Language

These Terms may be published on the Website in several languages for your convenience. In the event of any inconsistency or discrepancy between language versions, the English version shall prevail to the extent permitted by applicable law, except where mandatory local law provides otherwise.

19. Contact Us

If you have any questions about these Terms or about the Website, please contact us:

• Koru Health Group
• Address: Kizilirmak Mah. 1450. Sokak No:13, Cukurambar, Cankaya/Ankara, Türkiye
• E-mail: [email protected]
• Phone: [TO BE COMPLETED BY HOSPITAL]

For questions about the processing of your personal data, including requests to exercise your rights under KVKK or the GDPR, please refer to our Privacy Policy or contact our data protection officer / contact point at [TO BE COMPLETED BY HOSPITAL: DPO name and e-mail].

This document is a general template prepared for informational purposes and does not constitute legal advice. It should be reviewed and approved by the Hospital's legal counsel before publication.